Get answers to all your questions fast here from our most Frequently Asked Questions.
Bicycles are limited for our tours and in order to size riders to the bikes and not have booking overruns we require advance booking. Alternatively, you can show up 1 hour before our daily tour time, but we may not have space or be running a tour that day. It is highly recommended to book or call in advance.
A 25% cancellation fee will be applied anytime after the date of booking. However a 50% cancellation fee will be applied if the cancellation is within seven (7) days of the scheduled tour date.
Failure to show at the time of scheduled tour departure will results in full loss of ticket value (No Refund).
In the event tours are cancelled by ECO Rides Cayman due to bad weather conditions or otherwise, a 5% processing fee will be applied.
The Cayman Islands is located in the Caribbean and the climate is tropical, so we do not regularly experience serious rain storms (90% of the time we have sunshine which is the beauty of the carribean!). In the Caribbean, we do not let “Liquid Sunshine” keep us from riding. We are happy to do our tours rain or shine. The tour will still be an awesome experience. You can still have an amazing tour once you are dressed for the weather, and we provide light rain ponchos for your use in the case of rain. However we do understand that not everyone wants to get wet and that there might be some times that the weather is unbearable, so if it is raining 2 hours prior to your tour and you do not feel comfortable going out in the rain, just call us at (345) 922-0754 or email us and we will happily refund 50% your tour or try to reschedule if possible.
Please Note: June to November is listed as hurricane season and from time to time we have showers although we have not had a hurricane since 2004. It is wise to bring along an extra layer if the forecast indicates a chance of rain. Please always check our National Weather Service Link for current weather conditions. (http://www.weather.gov.ky/portal/page/portal/nwshome)
Tours start and end at the Wyndham Reef Resort in Colliers, East End, Cayman Islands. Please arrive atleast 15 minutes before the tour to get your bike and prepare to ride.
We ask guests to arrive no less than 15 minutes in advance of their tour so that you have time to fill out waiver forms and be fitted for bike and helmet.
Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.
While not mandatory, tipping is appropriate and our guides certainly appreciate it for a job well done! As in other service-based industries, tipping encourages the outstanding service that our guides continue to provide. Please consider this when planning your budget and taking extra cash on the tour.
Our bikes are lightweight, Hybrid FUJI bikes with 12-speeds! perfect for touring the long trek along the East End Seaview Road. However it is recommended that you come prepared to ride with good sneakers and padded bicycle shorts to maximize your tour experience. All tours include Helmet, water, a snack bar and seat bag for storing small personal items like phones and cameras. See our rental page for more details on our bikes.
Of course! Many hotels now offer complimentary bike use. Keep in mind that we cannot guarantee or repair any bikes on tour that are not our own. If you bring your own bike, please make sure it is in good working order. You will receive a US$10 discount if you do not need a bike included for the tour.
No, you will not be able to keep your bike for the remainder of the day. Bikes are only used for the duration of the tour and returned since we may require your bike for a later tour. However, if you wish to rent a bike you can contact us separately and based on availability we maybe able to rent you a bike. Check our website for more details under the Bike Rental.
Our tours require basic riding ability and fitness and your guide will set a very relaxed pace. Expect to ride for a maximum of 10 – 20 minutes at a time between breaks. We make every effort to cater to the slowest rider in the group, but keep in mind that we have to try to keep our schedule on time. We stop regularly for information, bathroom breaks, and photo ops. Your tour leader will go over general group riding etiquette so that everyone rides safely.
Please Note: For custom or group tours, if your group would like to ride further or faster, just let your tour leader know and we can pick up the pace!
Yes! It is a general and mandatory safety rule to wear a helmet when riding in the Cayman Islands. ECO Rides Cayman will supply a helmet with your bike and you must wear it while riding. Alternatively you may bring your own helmet if you prefer.
We ride rain or shine! Be prepared for any kind of weather as the forecast can change quickly. Check out our current local weather forecast (http://www.weather.gov.ky/
- Some cash for any goodies or souvenirs you would like to purchase on the way. We typically do not stop at souvenir shops, but may visit crafts, food places or small shops where you may choose to purchase something.
- Comfortable footwear (closed toe shoes) and bike-friendly clothes (padded riding shorts recommended).
- Light ponchos will be available to borrow from your Tour Leader.
- Don’t forget your Camera!
In order to meet the needs of both children and adults, we ask that families with children 10 and under contact us to schedule a family tour. If your youngster is experienced on a bike and mature enough to spend the day with a group of adults, we would love to have them along. Ultimately, you know your child’s ability the best.
We want to make sure everyone who wants to come on our tour has the opportunity, but our regular tours require a minimum of two guests. You may book in as an individual, but we may get in touch with you in the case that we have no other bookings to see if you want to change tours or dates.
